Shipping Policy

1. Delivery coverage

We ship across India to all serviceable PIN codes covered by our courier partners. Serviceability is checked when our manager confirms your order; in the rare case your PIN code is not serviceable, we will contact you to arrange an alternative delivery point or cancel the request with a full refund of any amount paid.

2. Order processing time

Because payment is arranged after our manager contacts you, the processing timeline is:

• Confirmation call: within 1 business day of your purchase request;
• Dispatch: within 2 business days after the order is confirmed (and, for prepaid orders, after payment is received). Cash on Delivery orders are dispatched after confirmation.

Orders confirmed on Sundays or public holidays are processed on the next business day.

3. Delivery time

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): 2–4 business days from dispatch;
• Other cities and towns: 3–7 business days from dispatch;
• Remote and North-East regions, islands: 7–10 business days from dispatch.

These are estimates provided by our courier partners, not guaranteed dates. The expected window for your order is confirmed by the manager before dispatch.

4. Shipping charges

• Orders of ₹4,999 and above ship free of charge anywhere in India.
• For orders below ₹4,999, a shipping charge starting at ₹99 applies, depending on the weight and volume of the parcel and the destination. The exact charge is stated by the manager before your order is confirmed — there are no hidden fees added afterwards.
• Bulky items (for example, PC cases, monitors and UPS units) may carry an additional handling charge, which is likewise disclosed before confirmation.

5. Courier partners and packaging

We ship through reputed national courier services such as Delhivery, Blue Dart, DTDC, Ekart and India Post, selecting the partner best suited to your location. All items are packed in protective material, and high-value items are shipped with tamper marking on the outer box.

6. Tracking

Once your order is dispatched, we send the courier name and tracking number (AWB) by SMS or email. You can track the shipment on the courier partner’s website, or check the status in your account on mahi-sports.com. If tracking has not updated for more than 48 hours, contact us at info@mahi-sports.com and we will follow up with the courier.

7. Delays

Delivery may occasionally be delayed by events outside our control — weather, regional restrictions, strikes, festivals or courier network congestion. If your shipment is delayed beyond the estimated window, we will proactively inform you of the revised expectation. A delay does not by itself entitle a refusal of delivery, but if the delay exceeds 10 business days past the estimate, you may cancel the order for a full refund of any amount paid.

8. Incorrect address and failed delivery

• Please make sure the delivery address, PIN code and phone number are accurate — the manager re-verifies them during the confirmation call.
• Address changes are possible free of charge before dispatch. After dispatch, redirection depends on the courier and may incur an additional charge.
• Couriers typically attempt delivery up to 3 times and try to reach you by phone. If delivery fails because the address was incorrect or the recipient was unreachable, the parcel is returned to us; we will contact you to arrange reshipment (reshipment charges may apply) or a refund of the product price.

9. Receiving your order

We recommend inspecting the parcel at the time of delivery. If the outer box appears tampered with or badly damaged, you may refuse to accept it and inform us immediately. Any damage, defect or shortage discovered after opening must be reported within 2 days of delivery as described in our Refund & Returns Policy.